Meet Our Team

Melissa began in the multi-family industry in 1997. By 2000, Melissa was one of the youngest members to receive the prestigious CPM (Certified Property Manager) designation. By 2000, Melissa was managing new construction developments and high-end multi-family developments across the metroplex. Melissa was involved in two multi-million-dollar asset mergers. Melissa's employers included Berkshire Hathaway and Fairfield Properties

Lacie became a valued member of the Cox team in 2012, bringing with her a dedication to excellence in tenant relations and compliance adherence. As the primary point of contact for incoming tenants, Lacie is responsible for ensuring the rigorous adherence to fair housing standards and the thorough qualification of all applicants. Her role is pivotal as she represents the first impression of our firm to potential tenants. Lacie's colleagues recognize her not only for her professional competence but also for her remarkable personal qualities. Her wit is matched by her kindness, making her an extraordinary person both inside and out. Her approachability and genuine care for others enhance the experience of everyone who interacts with Cox Premier Properties.

Meet our Chief Happiness Officer, the heart and soul of Cox Premier Properties: a delightful Doodle with a face so cute it could launch a thousand leases. She sports a fluffy white coat that's softer than the clouds and carries an infectious enthusiasm for life that brightens our office every day. Whether she’s greeting visitors with her signature wag or keeping morale high with her joyful antics, she embodies the spirit of pawsitivity we hold dear. Beyond her duties of spreading smiles and ensuring daily doses of sanity, she’s a reminder of the simple joys in life. Her hobbies include long walks on the property, chasing her own tail to the amusement of all, and being the best listener for anyone needing a moment of peace. Her email, pawsitivity@coxpremierproperties.com, is always open for appointments to receive a dose of happiness or a friendly bark. She’s not just a pet; she’s a furry beacon of love and laughter, making our workplace a truly happier place.

Melissa assumes responsibility for coordinating and supervising all vendor activities, managing repairs, and facilitating clear communication between property owners, tenants, and vendors regarding repair statuses. With a keen eye for detail, Melissa ensures timely make-readies, contributing to the efficient maintenance and upkeep of our properties.

Matthew Klentzman stands at the forefront of Cox Premier Properties, epitomizing the pinnacle of property management excellence. With a rich background spanning over 15 years in mechanical engineering, he brings a wealth of expertise in process optimization and construction management to our team. Matthew's prowess lies in his ability to meticulously oversee property processes, ensuring each operation unfolds with precision and efficiency. His leadership in construction projects is marked by a keen ability to navigate complexities, guaranteeing success and enhancing property functionality. Through his deep understanding of mechanical systems, Matthew significantly contributes to improving efficiency across our portfolio, setting new standards in property performance. Dedicated to enhancing owner value, Matthew spearheads initiatives focused on comprehensive property inspections. These efforts are designed to preemptively address issues, thereby minimizing operational disruptions and bolstering revenue potential for property owners. At Cox Premier Properties, Matthew Klentzman is a key architect of our commitment to excellence, innovation, and the delivery of unsurpassed property management services.

Gabby efficiently manages tenant communications excluding legal or delinquent accounts. With a keen eye for detail, she oversees lease renewals and acts as a pivotal liaison between property owners and tenants, ensuring seamless communication channels. Additionally, Gabby expertly navigates permits, utilities, and HOA registrations, contributing to the smooth operation of our property management processes.

Sam spearheads our marketing efforts, leveraging social media, SEO, and web design to attract new property owners and tenants. With a keen understanding of IT, he ensures the seamless functioning of our digital infrastructure. Sam's expertise in marketing and technology plays a crucial role in expanding our client base and maintaining operational efficiency behind the scenes.

Dana Shove joined our team in 2015 and has since been instrumental in revolutionizing our approach to tenant collections and payables. Despite the challenging nature of her role, which often involves initiating evictions, Dana's exceptional interpersonal skills have made her a favorite among our residents. Her unique blend of sassiness, spunk, and relentless determination not only commands respect but also endears her to tenants, who find it hard to disappoint her. This has played a pivotal role in reducing our annual eviction rates dramatically from 5% to less than 2%. Dana's unwavering commitment to maintaining open and honest communication ensures that landlords are promptly informed about late payments, further solidifying her role as a key asset to our team. Her efforts underscore her invaluable contribution to enhancing tenant relations and operational efficiency.